At the surface level, it may seem that the apparent choice is to retain your right to participate in class actions, regardless of the circumstances. But new Jersey lawyer Martin P. Schrama Erbantskanzlei Stark-Stark says it is not always cut and dried, and that sometimes a particular situation, perhaps a dispute between a cardholder and a bank over a relatively small amount of money, may be the most appropriate for arbitration. “Mandatory arbitration clauses are a “Get out of Jail Free” card for companies that break the law. This is where arbitration is a useful tool (if not much discussed) tool. YOU HAVE THE RIGHT TO REFUSE THIS ARBITRATION AGREEMENT, BUT IF YOU WISH TO REJECT IT, YOU MUST DO SO IMMEDIATELY. If you do not reject this arbitration agreement until 07.08.2019 in the manner described below, Ms Haji said she was also surprised at how difficult the bank has been for customers who refuse the deal. Customers must send a letter to the bank containing their account numbers, addresses and handwritten signatures. But opponents of these clauses say that the statistics are misleading, because consumers benefit from a discharge only in 9% of disputes that went to arbitration, while companies have succeeded in 93% of their claims or counter-claims in arbitration proceedings.